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Customer Comments

Customer Comments

Phil,

Thank you for your e-mail.

I am pleased with the way we were approached and provided with prices by Paul.

I haven't been on your website yet so I can't give you any feedback.

I spoke to Paul regarding the need to sharpen up some of the rates, and I submitted a price based on your rates for some Armstrong grid ceilings, just to see how it goes.

From here we will await the client's answer and keep in touch with Paul on this matter. And also on any future projects we might need pricing.

Hope this helps.

Regards

06-02-2014

Very polite knowledgable team had no problems and pricing very good on all an excellent quick response for my requirements.

And I shall be using buildingmaterials.co.uk again for this project and future!

Thank you very much

Kind Regards

04-02-2014

Good morning Phil.

Thank you for your mail.
I am pleased to report that the service given to me by Oran was fine
and he noted the delivery problems to be avoided at my end.
Thank you.
Kind regards,

04-02-2014

Load of Rubbish..... you must be joking... Paul top man.......great service will use you again 

Kind Regards

31-01-2014

Hi Phil,

I have been very pleased with my first consumer experience with your company.

From finding your website to making an order, particularly as a "small" order.

I will be very happy to come again and recommend others to your company.

Regards

Alan

31-01-2014

Hello Phil,
 
Your telephone staff were very helpful and polite, same as the delivery driver. The order arrived and there was an error on the items but they were replaced the next day without any hassle. I have ordered some more materials and they are due to be delivered tomorrow. We are in the process of a full refurbishment of a pub and living premises so would love to know about further discounts that we might be able to get as money is tight for us all at the moment.
 
We envisage the refurb going on till October so your drivers may get to know us quite well by then!!
 
Thank you for contacting me, it is appreciated.

30-01-2014

Excellent service mate. Ordered the tiles pm on Wed 29/1/2014 and I received them today around 11am.

Many thanks.

Kind regards

30-01-2014

Phil,

I am only a small user, making theatre scenery for a local group.

Have to say, the office staff were excellent arranging a Saturday delivery, and the courier also first class, asking me when I wanted the delivery and arriving spot on time.

I would most certainly use you again.

Regards

David

20-01-2014

Greetings Phil, Thanks for your follow up. I did get a good percentage of what I was looking for.

I am happy with with the experience.

Your web site is great. If I went to your website before, I could have work out the price I needed.  Only one small hiccup, I was expecting to get a full list of all I needed for the job in question. Not to worry, I will sort the rest out. If I get the job I am preparing this estimate for, I will be sure to contact you. Thanks again. from: Clyde.

17-01-2014

Phil that is excellent and I can see by that you care about your customers, Regards Peter

17-01-2014

Purchase was a one off, and I was pleased with service provided.

Thanks.

Bill *****

09-01-2014

Thank you for your email

I placed an order on the 21st of December. I understand Christmas shutdown but I had no information from your company. I called on monday the 6th jan to be told it should have been delivered on friday the 3rd of jan. I was told by the very nice man that I would be called back. 2hrs later no call back. I called again and was told items would be delivered on Tuesday the 7th (am delivery). The items were delivered on the 7th as told in the morning the delivery man was very good.

I would use your company again but it would have been nice if there had been contact from someone in reference to delivery information.

I do hope this feedback is helpful?

07-01-2014

Dear Phil,

I received my order in good time but it was delivered in very strong winds and consequently broke in half, as it happens it does not worry me as I did not want to use the whole sheet and can utilise the material. Also delivered were two sheets of plaster board which I did not  order and which you have confirmed by E-Mail that I only ordered the Supalux board. Something went wrong somewhere and I thought you should know. I am not looking for any discount.

Regards

06-01-2014

Hi Phil,

The web site is very good and your sales staff are helpful so I can certainly commend both the site and your staff.

One minor issue is that I'm still awaiting a vat receipt for my purchase. I emailed Paul Ashby on confirming I had made the required payment via PayPal (using the link he emailed to me). I asked for confirmation that the funds were safely received and the order was going ahead. It appears Paul may have forgotten to follow up on my email and I had to personally call yesterday to confirm the order was still going ahead as scheduled (for delivery tomorrow).

Just a minor thing, nothing major, but otherwise everything else was great.

Kind regards

20-12-2013

Good morning

This is the first time that I have used your company and was very impressed with efficiency of the service and the help received from your staff.

I will certainly use your company in the future and also recommend others do so.

Terry

19-12-2013

Phil

Everything was very easy, prices were good, delivery was higher than a lot of firms but this was more than offset by the price.

Only thing was a delivery date was not given.

Regards

Paul

27-11-2013

Hi Phil.

Thank you very much, great service from start to finish.

Regards

Graham

27-11-2013

Hello Phil,

To answer your questions I would gladly say that your service is excellent. You have been very helpful and your site is well structured therefore easy to navigate. Couldn't say anything bad so far and I hope I will feel the same everytime I use your service in the future as I will later need many other things when the time comes. So I am hoping for some discounts.

I will be expecting your quote.
Thank you.

21-11-2013

I placed my order on 12th and phoned on 13th to find out when delivery was going to be, so I could let my builder know and I was advised delivered would be 14th. Unfortunately no delivery arrived so I phoned again on 15th and spoke to Mitchell who advised that not all the stock was available for delivery on 14th but would be for delivery on 18th. He apologised for not being advised of the delay.
 
I phoned again first thing on 18th and was advised the delivery was scheduled for 9am give or take 15 minutes and it did arrive shortly after that.
 
Overall a good service but it would be nice to receive notification if there is going to be a delay and also notification when it has been despatched from your warehouse.
 
Despite the delay, I would use your services again and would recommend you.

21-11-2013

Hi Phil

Great service - I'll be using you again shortly (in October for an order later in October).  No loads of rubbish :o)

Cheers, Chris

07-10-2013

HI,

Thanks for all your help, great service ,thanks again, Adrian ******

03-10-2013

Hello Phil,

The service was excellent, delivery on time with the helpful assistance of a forklift rather than pull along pallet trolley so gravel driveway was no problem.

The only issue I know have is what to do with the five unused  8x4' poly sheets!

Wouldn't hesitate to use you guys again.

02-10-2013

I was most impressed, especially with the speed from order placement to contact and delivery. 10 out of 10 from me

02-10-2013

Hi Phil,

I phoned your office this morning (I had 2 missed calls from you yesterday) and found the staff to be polite and helpful. All the goods I have ordered are apparently going to be delivered on Friday. So yes I am happy with the service experience, thank you.

I found your website easy to navigate, and in case you would like to know, I found you when I Googled for insulated plasterboard for my new conservatory.

I was then glad to find that you also sell the 18mm plywood, which saved me having to pay delivery charges from both you and Wickes

Thank you and regards

Alan ********

02-10-2013

Hi Phil

Brilliant - did just what it said on the tin! Only needed a few bits of suspended ceiling grid, and could not get it anywhere else without a large minimum order qty or massive delivery charge. From you - free collection from a local depot only a few miles away. Would definitely recommend.

Thanks & Regards

18-09-2013

Phil,

I had a very good experience with you and your service.

Many thanks!

17-09-2013

Hi Phil
The website was easy to navigate and order from. The goods arrived
speedily and as per the order.
I would definitely recommend your service
Thanks

Jane *****

12-09-2013

Phil

All fine. I went straight to the relevant page on the website through Google, though I ordered over the phone, as I had a couple of queries. There was no hassle and the chap answered my queries. Delivery was on the day specified though a text alert came after the delivery.

Bob *******

05-09-2013

Hi

Just a few words of feed back from me in an attempt to answer your questions.

I'm sure I got what I ordered and on the day I expected it.

It was well packaged and undamaged.

I will probably return for 2 detail pieces.

The web site was impressive and informative for a competent DIYer like myself. Having never seen a product like this, your site gave me the confidence to place an order.

However I found that it was not until I started to place an order that I was aware that 2 thicknesses were available? I ordered the thickest anyway.

Also orders over £250 include a free tool kit but did not appear to list what was in it, which makes you wonder if you are doubling up on accessories.

Maybe these things are somewhere on your site and I apologise if I was too impatient to find them.

The edge flashings come predrilled. For my project the holes are too high and will have to be filled. Would have preferred plain un-drilled flashings, but that's just me.

Though I have yet to lay the roof I expect it to go ok and so would recommend this system and yourselves  to my friends and associates.

Tony *******

05-09-2013

Phil,

Just to say great service and the doors were excellent look good fitted would use your company again.

Regards Nigel

05-09-2013

Hi Phil,

Service was excellent, I purchased some plasterboard screws from a very helpful chap yesterday.

However, no email confirmation of my order has come through as yet.

Regards

04-09-2013

Dear Phil,
I'm a Chartered Surveyor building a new office. A builder, so called friend, said he would use his contacts for my materials. He let me down after purchasing the bricks which left me to fend for myself. My only purchase now is for the insulation and plasterboard.

From my dealings with your company I was very pleased with the location, price and delivery. I intend to refer your to my Client's and your Email is already in my diary.

Kind regards,

04-09-2013

Hello,

Sorry for not replying to previous e-mail asking for opinion, as you can imagine been busy finishing my project. The only thing I have to tell is the biggest THANK YOU for help with materials I needed. My delivery was immediate and arrived as promised. This allowed my German contractors to keep up their pace and finish the scheduled work on time. The walls are standing and your help allowed me to have them built the way my wife and I has envisioned for our project.

I was impressed with the way you delivered me a quote with the ability to "one click" order placement. It saved me time and allowed me to do it from my smart phone rather than computer.

Once again thank you for all your help.

02-09-2013

Hi Phil

Thank you very much for your assistance your staff were very helpful.

In the end we had to purchase tiles which were not in your scope of supply.

02-09-2013

Hello Phil,

The service was fine, however I am still awaiting a refund. Your guys were not able to make delivery due to road works and parked vehicles on site. I was told that a smaller vehicle could be sent out to deliver but at an additonal cost of £60. As it was the delivery was going to be short several items due to lack of stock, and given the sudden additonal cost, I asked Paul to cancel the order and he said he would arrange the refund. Service has been good (with the exception of the refund) and the delivery and out of stock items was simply unfortunate.

If you could chase the refund for me I would be most grateful.

Kind regards,

01-09-2013
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