August 2009
Wednesday, August 12th, 2009 at
4:44 pm
Listen to the feedback from our customers, truthful and honest.
Tagged with: Customer • feedback
Filed under: Uncategorized
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+0.75
+8.00
-25.00
+0.03
Hello
These are my answers:
Did you get the answers you wanted ?
Over the phone your people are courteous and genuinely try answering queries.
Did you get your delivery on time ?
Yes.
How could we improve our service or website ?
- A way to improve your delivery service would be to send an email 24 hours in advance so people know the exact day the delivery will take place.
- I bought metallic studs for a ceiling. Some of the measurements were missing (e.g. perimeter channel is 26mm thick). So I had to look at other websites to have more info. Also, weight of plaster boards should be mentioned (especially for ceilings).
- You should add links (example: http://www.altro.com/…/CF1-Ceiling-Overview—P250-to-suspended-grid-deta.aspx) or drawings next to the items, so people understand what to buy and how to assemble.
- I would have bought more from you if your delivery service covered carrying items (with me) up to the third floor. I was willing to pay a little extra.
- Some items should be sold by the piece or in smaller box (e.g. a box of 200 connecting clips when only 20 are needed).
- These above suggestions would allow people with small DIY projects to have everything from you for a DIY weekend for example.
- One of the items I ordered was damaged. I found a bit unprofessional to be told that I had to try to work with the faulty item. I was the one who then suggested a replacement, refund or voucher. A refund was promptly accepted by you, but you should have suggested it straight away.
I hope this helps.
Kind regards,
F.E.
Phil,
My recent order is still in the pipeline, but I only ordered on Wednesday night!
My previous order was for Gyproc Thermaline insulating boards & accessories. Your prices were by far the best I found, and allowed me to upgrade to a better quality board.
Delivery was as quick as needed, with a very friendly & helpful driver who arrived first thing as promised & offloaded right next to my van.
So far very pleased and will come back for the next 3 rooms worth!
Thanks,
J.T.
Very good thanks Phil
Regards,
Lee
Contracts Manager
Hi,
I did like my experience with you and I’ll buy again.
Regards,
J.K.
Product Discussed : ZIP RIP
Hi Phil
It was actually 2 months ago that I purchased something but all went well, thank you.
Regards
J
You sent Distributor Ltd and enquiry in the past 24 hours via the “contact us” page on our website.
Did the sales team get back to you within 2 hours (weekdays only of course) YES
Did you get the answer to your questions YES
Is there anything else we can help you with ? Not at moment
To be honest I can’t think of thing that would improve your service. It was very easy to order online, easy to pay, super fast deliver by a very courteous driver who drop the boards right by the door.
One thing you could bear in mind is to stock Dryfix adhesive, I’ve had to order it from another company and would have preferred to buy it all from you. (See Dryfix video on Youtube)
Thank you again for a super service, I will definitely be returning for more board.
Kind regards,
M.K.
Products purchased from : Standard Plasterboard Range
Hi Phil
I have tried ordering building materials off the web before, with mixed success, so was unsure what to expect from your site.
I was pleasantly surprised at how good the service was.
The materials I ordered were delivered well within the 2-5 days promised on the website, they were exactly what I ordered and were delivered in perfect condition by professional drivers.
The only downside was the lack of prior warning of when a deliveries would be due.
The drivers just turned up unannounced, so it is a good job that I am retired and at home all day, otherwise there would have been some wasted journeys or damaged goods left out in the rain.
This has not put me off in the slightest and I will be ordering from your website again, when I move on to the next stage of refurbishing my house.
Kind regards
M.B.
Products purchased from : Insulated Plasterboard Range
Phil
Excellent service, will use you again. Getting Website up to date showing all equipment available would be a plus.
Regards
P.R.
http://www.buildingmaterials.co.uk
Did you get the answers you wanted ? YES
Did you get your delivery on time ? EXCEPTIONALLY FAST
AND DELIVERY DRIVER VERY HELPFUL AND POLITE!
How could we improve our service or website ? WAS VERY IMPRESSED LOOKS FINE TO ME
If you have any questions or comments please dont not hesitate to reply to this email. I THINK YOU ARE DOING A GREST JOB
Thank you NO THANK YOU
Phil Lidgerton A.G.