How We Work

What sets us apart from the rest

Well, we built our business for the trade. Our set up is geared towards fixing some of the headaches that come with sourcing materials for complex orders, time constraints and tricky deliveries, but we’re just as solid for your day-to-day orders too!

Want a quick summary?

Think of us as your out-sourced buying department.

When you buy from us you’re assigned a Trade Account Manager. So every time you call or order again in the future, you’ll speak to the same person who gets to know your business better over time.

Each trade account manager is a sourcing specialist, sifting through our supplier network, including key manufacturers like Knauf, British Gypsum, Siniat, Celotex and Kingspan, and even more independent local suppliers to find you what you need.

Every order is handled by a skilled member of staff, we’re a people business and not focused on automation.

What do you get when you buy with us?

One point of contact: No call centres or bouncing around; just a direct line to someone who gets it.
A trade account manager who knows the ropes: All ex-trade or industry pros who speak your language.
Flexible service that works around your day: WhatsApp, call, email, you choose how we chat.
Credit account options & simple payment methods: Pay by credit, pay by bank transfer online and all the usual methods on top.
Nationwide network: We’ll find it, price it and get it to you wherever the job is, including the brands you already know and trust.

Who we work with

For the best results, every time, we stock high-quality brands.

Here’s More About How We’re Built to Work for You

A single point of contact who grows with you.

We have an ever growing team of experts who source and process every single order to the point where your materials arrive, whether you order online or by calling us.

No automation, no robots, just people.

We know how painful it can be when you’re already busy and then you’re stuck speaking to robots, put on hold or speaking to yet another new sales person and having to give your whole history to get a quote, complete an order or get help with an existing order.

When you call us, you’re through to a trade account manager who knows the trade, no scripts, no runaround, just real people ready to help.

One single person becomes your point of contact for everything to do with your order and any order you make in the future.

This keeps things simple for you but more importantly it means our trade account managers get to know how you operate and what your business needs.

So every time you order or call, our service will only get better.

We’re not limited by what’s sitting in a warehouse.

How many times have you spoken to a supplier only to realise no one can fulfill your whole order?

We’re not tied to one warehouse or limited by what’s on the shelf. Instead, you can order online or phone us to track down exactly what you need, no matter how specific, awkward, or last-minute. We know where to look and how to get it to you.

We have thousands of materials online, but if you need something specific, cut to size, or help figuring out what’s needed from the drawings, we’ve got you.

We’re not tied to one delivery network, so we’re not limited to one way of getting it there!

We’ve tried and tested a huge number of delivery partners over the years to create a trusted network that gives us maximum flexibility and covers every job, even the difficult ones.

Ever been told, “Sorry, we don’t have a driver today” after someone calls in sick at the last minute? Or, “No, we can’t deliver at that time or with that type of vehicle”? While no company can promise perfection every time, we pride ourselves on having reliable cover in most cases. Whether it’s timed deliveries, tricky offloads, or restricted access sites, we have a strong network to help make it happen, reducing the usual headaches as much as possible.

We assess your delivery location, drop-off setup and required timing to find the best delivery option. Our trusted network usually completes the job, but if not, we’ll find a delivery partner who will.

You don’t need to chase deliveries or updates, we handle everything and keep you informed when necessary. This setup means we’re built for flexibility, speed and getting the job done, even when things don’t go to plan.

Tight access? Security gates? One-way system? We’ve delivered to every type of site, from busy high streets to military bases.

If you’ve got a tricky delivery coming up, just give us a call. We’ll figure it out.

Pay in a way that suits you.

Online or by phone we have a number of common and not so common ways to pay, giving you the option to pick what works best for your business.

Want to pay for your order by credit with 45 days of 0% interest? We’ve got you covered with TWO payments, simply verify your email and accept the order via email.
You can even speak to us about setting up company wide credit so you have a balance to pull from every time you come back to us in the future.
Prefer bank transfer? You can now do this online with instant, secure and fee free transfers via open banking
Prefer to pay over the phone? We can send you a payment link to get the support you need, with the privacy to pay at your own pace.
Credit card, debit card, paypal, google pay, apple pay, amex - we’ve got you covered!

Sound good?

Let’s make your life easier.

Give us a call, drop us a message, or open a trade account today.