Next Day Delivery

This is generally only available for some of our products. Please check the product page for its delivery options. Be sure to complete your order by 10:30am the previous morning for Next Day Delivery, if not your order may be delayed by an extra day.

For example, if you place an order before 10:30am on Monday and choose Next Day Delivery at checkout, you should expect to receive it by Tuesday. If your order is placed after 10:30am on Monday with Next Day Delivery, expect to receive it by Wednesday. 

If you require Next Day Delivery for any products from our website, please contact our sales team. 

Any orders placed on a Friday after 3pm during a weekend or bank holiday, will be processed the next working day.

Standard UK (Mainland) Delivery (2 - 3 working days)

Your order will be delivered Monday to Friday, between 7am and 5pm. We will aim to deliver your tools and building materials on the day you mentioned in your delivery note. As long as the address is in the UK mainland delivery area and payment is cleared by 12pm the day before.

For example, if you place your order before 12pm on Monday, you should expect to receive it by Wednesday or Thursday. If your order was placed after 12pm on Monday, your order will arrive by Thursday or Friday. We cannot guarantee weekend delivery, but we may be able to arrange for this if discussed in advance. Give our sales team a call to check whether this can be organised. 

Exclusions

We cannot guarantee a specified timeframe for the standard UK (Mainland) delivery for these areas and postcodes:

If your online order has to be delivered to one of the areas above, you will receive a call from our sales team to discuss the delivery options available. This may involve extra charges. We have experience delivering to remote or difficult-to-reach locations around the UK. See our customer reviews. 

If you are placing an order with a delivery address in Northern Ireland, you will not be able to choose Standard UK Delivery at checkout. In this case, do not hesitate to get in touch with our sales team to find out what special arrangements can be made.

Delivery Charges

Our standard delivery charges are:

• Basket value £0 - £150 ex VAT --- Delivery charge: £45 incl VAT
• Basket value £150 - £350 ex VAT--- Delivery charge: £35 incl VAT
• Basket value £350 - £500 ex VAT--- Delivery charge: £25 incl VAT
• Basket value over £500 ex VAT --- Delivery charge: £0

Discontinued Products

Products that are discontinued may be available to purchase on the website as some of our depots could still have them in stock. They will be marked as ‘POA’. Give our sales team a call on 01628 674910 or complete the POA form if you want to buy these. The delivery options will be discussed on a case-by-case basis. If we are experiencing issues with our stock or delivery, we will contact you with a suitable solution.

Made-to-Order

For made-to-order products such as partitioning walls and office doors, contact the sales team for more information and delivery timeframes. Please note that made-to-order products are non-returnable and non-refundable. 

Depot Collections

We offer quick and easy collections from a number of local depots close to you. We have collection points in all major UK towns and cities, stocking a wide range of products. Give our sales team a call before placing an order to find out where your nearest collection point is. Once the order has been placed, we will confirm by phone or email the full address of the collection point. Please be aware that not every single product will be available in every location.

Access for deliveries

We ask all our drivers to call 30 minutes prior to delivery. However, this is not always possible due to the nature of the goods and delivery options available. If this is going to be a problem, please contact our sales team on 01628 674910.

Because of the size and volume of the materials we sell, some of our deliveries may not turn up in the same vehicle. If this is an issue, please let us know and we will try to make alternative arrangements. Deliveries are made at the nearest curbside. 

To keep our delivery process as smooth as possible, it is important for someone to be available at the delivery address and to help with any bulky materials such as plasterboard. We would need a contact number for the person receiving the delivery. This is in case we need any further assistance and somebody would also need to sign for the delivery. 

If no one is available to receive the delivery, you will need to let us know by sending an email to sales@buildingmaterials.co.uk agreeing that you are happy for the products to be left in a safe place at your own risk.

Brand deliveries

For some brands we sell on our website, the order will be sent directly to the manufacturer who will use its own courier and specific delivery charges apply.

Cladco

Delivery to Scotland incurs a charge of £360, whereas the delivery fee for other regions is £192.

VELUX®

Free of charge delivery is provided for all orders delivered to our dealer partner's premises as named on their account.

Direct to site deliveries

Direct to site deliveries are available and are subject to a standard charge of £40/€45 per order. It is the dealer partner's responsibility to ensure there is site access, ability to unload and someone on site to sign for the delivery. The signature is accepted by us as valid proof of delivery in the right condition. Failure to meet the criteria may result in this service being withdrawn and/or re-delivery charge being passed on.

Damage

Goods that are damaged in transit must be marked on the delivery driver's paperwork prior to signing for the goods delivered, and reported to VELUX within seven (7) working days of the actual delivery date.

Faults that were not evident during an inspection upon receipt of goods must be reported to VELUX within one (1) month of the delivery date. 

Frequently Asked Questions