Tailored Delivery Options

We aim to deliver within the lead time shown on each product page. While most orders are straightforward, more complex deliveries may require additional planning.

Standard delivery is designed for trade and site use, meaning:

• Deliveries are kerbside only
• Drivers are unable to carry materials inside properties
• Suitable access must be available for unloading

Examples:

• If you place your order before 12pm on Monday, you should expect delivery by Wednesday or Thursday.

• If you place your order after 12pm on Monday, your order should arrive by Thursday or Friday.

Trade customer delivery charges:

• Basket value £0 - £300 ex VAT - Delivery charge: £20 incl VAT​
• Basket value over £300 ex VAT- Delivery charge: FREE

Non-trade customer delivery charges (Minimum order value applies to all orders)

• Basket value over £625 inc VAT / £750 ex VAT - Delivery charge: FREE

We understand that not every project runs on a standard schedule.

Weekend delivery is not guaranteed, but may be available depending on the supplier.

We may also be able to arrange:

• Next-day delivery
• Specific delivery dates
• Split or staggered deliveries for larger or phased projects

All options are subject to supplier availability and may incur additional charges.

If you require any of these options or want to discuss other options contact our Sales Team by email or by calling us on 01628 674 910 and we will assist you further. Our dedicated Trade Account Managers work closely with trusted courier partners and have extensive experience in arranging tailored delivery services to ensure your goods arrive on-site exactly when and where you need them.

Please note that these services may incur additional charges.*

Most products are stocked and ready for standard delivery.

However, some items (e.g. made-to-order products) may have longer lead times.

• “Call to order” products require manual processing
• Lead times are shown on product pages
• Delays may occur due to supplier or production changes

If anything changes, our team will contact you as soon as possible.

Some products are subject to fixed delivery charges due to supplier arrangements. These charges apply per order, regardless of order value:

• Truline Commercial Doors - £225 inc VAT
• Siderise - £192 inc VAT
• Wedi - £48 inc VAT
• Hi-Clad - £60 inc VAT
• Firefly - £78 inc VAT
• CMS Danskin Acoustics - £96 inc VAT
• Carrino Access Flooring - £60 inc VAT
• Karma - £192 inc VAT
• Tate - £96 inc VAT
• Permaflor - £96 inc VAT
• SFS Products - A manufacturer-set charge of £150 inc VAT applies on orders under £1,500; orders over £1,500 are delivered free of charge. Free delivery applies only to baskets consisting exclusively of SFS products. If your basket contains any of the products listed above, alternative rates will apply.

These delivery costs are always applicable and will be applied at checkout, even if the remainder of your basket contains products with lower delivery charges or qualifies for free delivery.

We cannot guarantee a specified delivery timeframe for standard UK Mainland deliveries to certain areas and postcodes.

Please note that due to online shipping limitations, we are unable to offer shipping to the following areas: the Isle of Man, Jersey, Guernsey, and other non-mainland UK locations. If you require delivery to any of these areas, contact our Sales Team by email or by calling us on 01628 674 910 as we may be able to assist further.

If your online order has to be delivered to one of the areas above, you will receive a call from our sales team to discuss the delivery options available. This may involve extra charges. We have experience delivering to remote or difficult-to-reach locations around the UK. See our customer reviews. 

If you are placing an order with a delivery address in Northern Ireland, you will not be able to choose Standard UK Delivery at checkout. In this case, do not hesitate to get in touch with our sales team to find out what special arrangements can be made.

We ask all our drivers to call 30 minutes prior to delivery. However, this is not always possible due to the nature of the goods and delivery options available. If this is going to be a problem, please contact our Sales Team by email or by calling us on 01628 674 910.

To ensure a smooth delivery:

• Drivers may call 30 minutes before delivery (not guaranteed)
• Deliveries may arrive in multiple vehicles
• Someone must be available to receive and sign

If no one is available:

• You must confirm a safe place via email
• Delivery is left at your own risk

All deliveries are made on a kerbside-only basis. It is the customer’s responsibility to ensure suitable access is available and that materials can be safely received from the delivery point.

As part of the checkout process, we ask for delivery and contact details so we have a record of who will be receiving the delivery on site and can be contacted if required. To help keep the delivery process running smoothly, someone must be available at the delivery address to receive the goods, assist with any bulky items where necessary, and sign for the delivery.

If no one is available to receive the delivery, you will need to let us know by sending an email to sales@buildingmaterials.co.uk agreeing that you are happy for the products to be left in a safe place at your own risk.

We do not offer material collections as standard. However, in some cases, certain orders may be suitable for collection from a local depot. This is arranged strictly on a case-by-case basis and must be agreed with our sales team prior to ordering.

If you are interested in collection contact our Sales Team by email or by calling us on 01628 674 910  we will assist you further.

1. Orders are delivered on pallets via our standard kerbside delivery service.
2. Kerbside means delivery to the nearest access road to your site not directly onto the project.
3. The delivery location must have a hard, flat surface for safe unloading.
4. The tail lift must sit flush with the ground and the pallet truck must be able to move freely.
5. We cannot: Lift pallets over walls or fences or Carry goods to the rear of a property
6. For options like Hi-ab, crane, or handball offload, contact our Sales Team by email or by calling us on 01628674910  before placing your order. Additional charges may apply.
7. If delivery is refused due to: Incorrect vehicle selection or undisclosed access issues a failed delivery charge may apply.
8. We will always try to contact you first to find a better solution.