Returns & Refunds
Returns & Refunds
If you are not satisfied with your purchase from Building Materials Nationwide, you can make a return to us and we will provide either a replacement or a refund. Whether an item is faulty, damaged or no longer needed, be sure to read our returns and refunds policy below.
Products no longer required
If you wish to return a product that is no longer needed, we will provide you with a refund of the product price, subject to a 25% restocking charge and excluding any delivery charges. The return should be made within 14 days of the product being delivered to you.
Send an email to email@example.com and we will arrange for the product collection by our nominated carrier. There will be a minimum collection charge of £22, payable by you, which may increase depending on your location and product type. Your refund will be processed within 14 days.
Unfortunately, we are unable to accept returns of powder-based products such as cement and plaster. This is because they have to be stored in a certain way. Once a powder-based product is taken out of storage, its shelf-life is reduced.
Faulty or damaged products
In the unlikely event that products in your order (including special orders and made-to-measure items) are faulty or damaged, we will either exchange them or provide you with a full refund. You must let us know of any damaged products or defects within 14 days of the product being delivered. This needs to be done in writing by post or email at firstname.lastname@example.org. We reserve the right to inspect all returned products before agreeing to any part refund, full refund or product exchange.
You can choose to return the faulty or defective products to us yourself or we can arrange a collection of the product through our nominated carrier. In both cases, the cost of the return will be covered by us. The return should be made within 14 days of informing us about the faulty or damaged products.
To arrange for the product to be collected, please send an email to email@example.com with your order number and product details. We will then either dispatch a replacement or process a refund. All refunds will be made to the account used at the point of purchase.
Refunds are not available on 'free with purchase' items unless all other products are returned. All refunds will be made to the account used to purchase the product. This does not affect your statutory rights under the Consumer Rights Act 2015. For more information, read our Terms and Conditions page.
Frequently Asked Questions
What if my refund still has not arrived after 14 days?
Give our team a call on 01628 249411 and we will find out what happened. If you have opened a trade account with us, you can contact your personal Trade Account Manager directly either by phone or email.
What do I do if an item develops a fault after 14 days?
If a product is faulty and you purchased it more than 14 days ago, we may offer a replacement or repair of the item in accordance with the terms of the Consumer Rights Act 2015. Please call our team on 01628 249411 if you would like to discuss this further.