We're here to help
From your first order, you’ll be assigned a Dedicated Trade Account Manager as your main point of contact. We take time to understand your business and support your needs. We can help manage complex orders and delivery schedules. We can also arrange bespoke or out-of-hours deliveries and help with any post-order queries. We offer flexible contact options and will let you know about any price changes or supply issues. This helps us provide reliable, tailored support at every stage.
Our process
Online Orders
Order Received
Your order has been received and confirmed.
Dedicated Account Manager Assigned
A dedicated Trade Account Manager is allocated to you and makes contact.
Order Review & Delivery Confirmation
We review availability, lead times and delivery requirements before confirming the details.
Order Fulfilment & Delivery
We coordinate fulfilment and delivery through our supplier network.
Ongoing Account Support
Continued support for future orders, projects and account requirements.
Offline Enquiries
Enquiry Received
We receive and review your enquiry and requirements.
Quote Provided
Your Trade Account Manager prepares and sends your quotation.
Order Confirmed
On approval, your order is confirmed and processing begins.
Order Review & Delivery Confirmation
We confirm availability, lead times and delivery arrangements.
Ongoing Project Support
Continued support throughout your project and future orders.
| What you get with us vs other suppliers | Typical Supplier |  |
|---|---|---|
| Credit Accounts | ||
| Dedicated account managers | ||
| Relationship driven service | ||
| Proactive communication | ||
| Tailored delivery options | ||
| Endless product range | ||
| Trade Only |
Benefits of having a trade account manager
Hassle Free Ordering
When it comes to ordering, we offer a hassle-free process from start to finish. No more headaches over deliveries, unexpected delays, or tracking down missing supplies. Our team works hard to keep everything on track, so your order arrives smoothly and just the way you need it.
Dedicated Trade Account Manager
When you sign up for a trade account with us, you will instantly be assigned your own Trade Account Manager. We can take care of everything, from sourcing the right building materials to making sure they are delivered to the right place and at the right time.
Tailored Delivery Options
We recognise that every project has unique needs, that’s why we provide tailored delivery solutions. From custom orders to specific delivery schedules, we adapt to what works best for you. Your dedicated account manager offers support and keeps everything running smoothly.
Product Sourcing Specialists
Our sourcing specialists work closely with your team to find exactly what you need, from niche materials to bulk orders, ensuring the highest quality at competitive prices. No more guesswork or delays, meaning you can crack on with what’s important.
Frequently asked questions
Can’t find the answer you’re looking for? We’re always happy to help, just call us on 01628 674 910 or send us an email at sales@buildingmaterials.co.uk.
We offer 3 routes to accessing credit for companies buying materials with us.
You can pay for an individual order online by credit through our partner Two, find out more here.
You can speak to us about your company’s eligibility for company-wide credit through Two by contacting us directly.
If you're not eligible for Two company credit and/or would prefer credit directly with us, you can also get in touch with us and we can look at what might be possible.
Yes. If you are looking for something that is not listed on the Building Materials Nationwide website, your Trade Account Manager can reach out to our network of suppliers to source everything you need to get the job done.
Yes. As well as organising a speedy delivery to your home or on-site, your Trade Account Manager can also set up a collection at your local depot. They can talk you through how this works when you get in contact.