Building Materials - Trade Account

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Delivery Information

Deliveries

Please see our delivery options table below. Please also note that there is a selection of products that are delivered directly to the site by the manufacturer and therefore have different delivery options. Please click on the links below if you wish to check delivery options for any of these brands.

VELUX®

JELD-WEN

Shire GB Garden Buildings

Delivery Option

What Does This Mean?

Next Day Delivery and 1-2 Working Day Delivery

We will endeavour to deliver your goods on the day specified within the delivery message as long as the delivery address is within our standard delivery area and your payment has cleared by the "order by" time within the message

2+ Working Day Delivery

We will endeavour to deliver your goods on one of the days specified within the delivery message as long as the delivery address is within our standard delivery area and your payment has cleared by 12 pm.

Made To Order Contact Us For A Quote

This denotes a discontinued product. We still list some discontinued products as we may have access to left overstock or may have suitable alternatives available

Call 01628 674910 To Discuss Availability

This means that the product may not be available in all areas of the UK or may be seasonal. Please call us to discuss your requirements

Discontinued Product

This denotes a discontinued product. We still list some discontinued products as we may have access to left overstock or may have suitable alternatives available

Cut off Time Examples:

The ‘2 - 3 Days’ also refers to 2 - 3 Working Days delivery; the cut off time is 12 pm so if an order is placed before 12 pm on Monday you will receive your goods on Wednesday or Thursday. If the order is placed after 12 pm the goods will be delivered on Thursday or Friday.

The ‘Order by 10:30 am for Next Working Day’ cut off time is 10.30 am so if an order is placed before 10:30 am on Monday you will receive your goods on Tuesday. If the order is placed after 10:30 am the goods will be delivered on Wednesday.

Working Days Explained:

Working days are Monday, Tuesday, Wednesday, Thursday & Friday (excluding any bank or national holidays) Any order placed on Saturday, Sunday or a bank or national holiday cannot be processed until the first working day after that and therefore will be treated as if ordered on that day. For example, An order placed on Saturday is treated as if it was ordered on Monday (unless Monday is a bank or national holiday) at 8 am.

Additional Delivery Notes:

  • Most of our delivery locations centre in the major cities in the UK. Certain postcode areas such as PA, ML, DD, PH, KW, KV, AB, IV, HS, KA as well as mid and North Wales & North Scotland can prove very challenging. Please call 01628 674910 prior to placing your order to discuss this with us. We do not offer delivery to Northern Ireland as standard but can make special arrangements so please feel free to contact us with your requirements and we will be happy to discuss these with you.
  • Should we have issues with the stock or delivery area we will aim to advise within 24 hours by phone or email. We will offer an alternative or a full refund.
  • Standard deliveries are made Monday to Friday during standard working hours 8 am to 5 pm. On occasions deliveries will be made earlier than this, should it be an issue please contact the office. Weekend deliveries can be organised by request and subject to an additional delivery charge. Due to the number of products, we sell not all orders will turn up on the same vehicle if this is an issue please notify us in advance
  • Delivery Times - Due to the size and volume of the type of products we sell we are unable to guarantee delivery times. We will request drivers to call in advance, this will be a request and not a guarantee of calling.
  • Failed Delivery - In the event of a failed delivery charges may apply.
  • Delivery charges apply*
    • £0-150 = £40
    • £150-350 = £30
    • £350-500 = £20
    • £500+ = free
    This will be calculated at the Basket stage.
  • A mobile or landline number must be provided at a delivery point.
  • Delivery Address - Drop off point is the nearest accessible roadside to the delivery address provided.
  • Taking Delivery - You must ensure the address has someone there to accept delivery and assist the driver with bulky and difficult items such as plasterboard.
  • Delivery Access - A large lorry may make your delivery. This may cause problems when trying to offload. If you believe that there could be an issue please contact us prior to ordering.
  • Should the value of goods be less than £75.00 plus delivery we reserved the right not to accept the order and on occasions like this we will refund in full

Collections

  • We have collection points in all major towns and cities.
  • Each location stocks a wide variety of products.
  • If you want to collect a product contact the sales office to find out the nearest collection point before placing your order.
  • When your order has been placed we will confirm by phone or email the full address of the collection point.
  • We do not have every single product in every single location.